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CUMA Conflict Management & De – Escalation Skills Webinar.


February 22
10:30 am - 11:30 am
€80.00 – €100.00

February 22 @ 10:30 am - 11:30 am

€80.00 – €100.00

CUMA is delighted to partner with La Touche Training to host a Conflict Management & De-Escalation Skills Webinar. This event will take place online on Thursday 22nd February 2024, 10.30am -11.30am.

See flyer here – Conflict Management and De-Escalation Skills Webinar

The below points will be covered:

  • Recognise the signs of aggression.
  • Know the importance of de-escalation.
  • Use communication skills effectively.
  • What helps and inhibits communication.
  • Demonstrate de-escalation techniques.
  • Understand how to defuse a situation with an aggressive person.
  • Explain the stages of a violent episode (Kaplan and Wheeler).
  • Explain the ‘Batari box’ and how this affects our relationship in potential conflict.
  • Explain the Behavioural Influence Stairway Model (BISM). This model was devised by the FBI to resolve conflict with a person. The model is 90% effective in resolving conflict without using force.
  • Consider risks – the factors that should be considered when thinking about personal safety.
  • Use the People, Environment and Task (PET) risk assessment method.
  • Have improved communication skills when we are dealing with an aggressive person.
  • Know how to handle confrontational situations.

The course will be presented by John Khastar.

John is a former Prison Service manager and National Trainer for the UK Prison Service. John worked in a variety of prisons, including HMP Wakefield which is a high security prison housing some of the most dangerous and violent prisoners in the UK.

John specialises in a variety of ‘Hostile Situation Training’ and ‘De-escalation training’ for La Touche Training in Ireland.

To book or for further information visit the CUMA website: www.cuma.ie or contact the CUMA office: 062 26244.


Member & Non Member rates available.


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